Refund & Cancellation Policy

You can cancel an order free of charge at any time before it has been packed for dispatch, directly from the Order Detail screen in the app.

Once an order has been packed, dispatched, or is out for delivery, it can no longer be cancelled through the app. If you have an urgent reason to cancel at this stage, please contact support — cancellation at this point is at our discretion and may not always be possible.

We may cancel an order on our end (with a full refund of any amount already paid) if: the prescription provided cannot be verified, an item is unexpectedly out of stock, the delivery address is outside our serviceable area, or we suspect fraudulent activity.

For safety reasons, medicines cannot be returned once delivered, because we cannot verify how they were stored after leaving our custody. This is standard practice across licensed online pharmacies.

The only exceptions are:

Our support team will review your request and respond within 2 business days. Approved requests are resolved either by dispatching a replacement or by issuing a refund, at your preference where both are possible.

In addition to the general non-returnable rule for medicines, the following are never eligible for return once delivered, even under the exceptions above, unless the entire outer package is unopened and unaffected:

Approved refunds are issued to your original payment method (UPI, card, or net banking) within 7–10 business days of approval. Cash-on-delivery order refunds, where applicable, are processed via bank transfer or UPI and may require you to share payment details for the refund.

If you cancel an order before dispatch, any amount already paid is refunded in full using the same timeline above. Delivery fees already charged are refunded only if the order was cancelled or undelivered due to an error on our part.

Loyalty points or coupon discounts applied to a cancelled/refunded order are reversed proportionally; any loyalty points earned on that order are also reversed.

If your order could not be delivered due to an incorrect address, being unreachable, or repeated unavailability at the delivery location, the order may be cancelled and any applicable refund processed as per Section 5, less any delivery costs already incurred, where permitted by law.

For any cancellation, return, or refund query, please reach out to our support team using the contact details on our Contact page, along with your order number.